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Faleh Al-Ajmi, CEO of Kuwait-based Intelligent Management Solutions (IMS), has an independently confirmed deployment at Jazeera Airways as Saudi Arabia’s facilities management sector, already in the $50 billion range by 2024, continues its shift toward data-led operations.
Saudi Arabia’s facilities management sector was poised to surpass $50 billion in 2024 and is projected to grow at around 7 percent annually through 2032, according to PwC and the Saudi Facility Management Association. More important for technology providers is the change taking place inside the sector. Owners are moving from conventional service contracts toward models that place greater emphasis on measurable performance, while IoT, artificial intelligence and predictive analytics are becoming more closely integrated with the way major buildings and infrastructure are operated.
That is the market Faleh Al-Ajmi is addressing as CEO of Intelligent Management Solutions. IMS combines facilities management services with CAFM IMS, its Computer-Aided Facilities Management platform. CAFM software gives building operators a central system for managing physical assets, maintenance schedules, work orders, service requests and contractor activity. The objective is straightforward: replace fragmented spreadsheets, emails and reports with an operating record that shows what needs attention, what work has been carried out and what remains unresolved.
Al-Ajmi’s current professional profile identifies him as CEO of Intelligent Management (IMS) and EuroFM Ambassador in Kuwait. IMS itself describes Intelligent Management Solutions as a Kuwait-based integrated facilities management company whose services are supported by its own CAFM platform.
Jazeera Airways provides a confirmed operating case
The most useful evidence for IMS is not a list of logos. It is a named deployment confirmed by the customer.On 10 January 2024, Jazeera Airways announced that it had contracted Intelligent Management Solutions to digitise operations and maintenance across its facilities, including Jazeera Terminal 5 at Kuwait International Airport. The airline said IMS would use CAFM IMS to move facilities operations and maintenance into a digital system used by its facilities teams.
The public record does not show that IMS reduced maintenance costs by a particular percentage or improved an SLA by a published number. No such performance metric has been released by Jazeera Airways or IMS, and there is no basis for inventing one.
What it does show is selection plus a live, branded workflow.
A dedicated Jazeera Airways FM application published by CAFM IMS remained listed on Google Play and was updated on 3 June 2026. The application is described as being specifically for Jazeera Airways’ facilities management department, allowing employees to report breakdowns, requests and soft-service issues to the facilities team.
That is a more meaningful reference than an unspecified customer logo. It demonstrates that IMS was not merely selected in a 2024 announcement; a customer-specific workflow carrying the Jazeera name remained publicly identifiable more than two years later.Al-Ajmi also used the original contract announcement to make the company’s regional intention explicit, saying IMS would continue developing the system for “the needs of the Middle Eastern market.”
Saudi Arabia makes that ambition more significant
The Saudi opportunity is larger because the Kingdom is creating an enormous stock of assets that will need to be operated long after construction is finished. Airports, hotels, hospitals, logistics centres, offices and mixed-use developments eventually move from capital projects into recurring maintenance and facilities budgets.
As that happens, the information behind facilities management becomes more valuable. Owners need to know which assets repeatedly fail, whether preventive maintenance has been completed, which jobs remain open and whether contractors are delivering the agreed service. Software therefore becomes part of how a facilities contract is supervised, not merely how maintenance requests are recorded.PwC and SFMA describe precisely this shift in the Saudi market, identifying a move toward output-based and performance-driven contracts alongside greater use of connected technology and analytics.
The competition for that market is also becoming stronger. In December 2025, PIF and JLL announced an agreement under which JLL would acquire a significant stake in Saudi Facility Management Company FMTECH, while PIF would remain the majority shareholder. PIF said the strategy includes integrating JLL’s digital facilities management platforms and operating systems while localising technology and knowledge in the Kingdom.
For IMS, that development cuts both ways. It raises the competitive standard, but it also confirms that facilities management software is becoming a strategic part of the Saudi sector rather than a peripheral maintenance tool.
A Kuwait-built platform now has to prove regional scale
The distinction matters for Al-Ajmi because IMS does not need to make the broad case for digitising facilities from scratch. Major regional operators are already investing in that direction.Its challenge is more specific: to demonstrate why a platform developed from within Gulf facilities management should win against larger international alternatives.
The Jazeera Airways deployment gives IMS a credible starting point. The airline publicly selected the company, and a dedicated operating application remained active and updated in 2026. What the public record does not yet provide are the figures a facilities buyer would ultimately want to see: changes in response times, preventive-maintenance compliance, backlog, asset downtime, service-level performance or operating cost.
That is the article’s one necessary qualification, but it also identifies the next source of value for IMS. If Al-Ajmi can attach measurable operating results to deployments such as Jazeera Airways, the company’s proposition becomes substantially stronger as it approaches Saudi Arabia and the wider GCC.
The regional market was already in the $50 billion range in Saudi Arabia alone by 2024 and was still projected to grow. IMS has a confirmed Kuwait deployment and a CEO explicitly targeting Middle Eastern requirements. The opportunity now is to convert those credentials into a measurable regional operating record.
